BABYSPA BY EASTAR ASIA PTE LTD

 
 

overview

Established in 2007, Eastar Asia Pte Ltd (herein referred to as "Eastar") is in the business of baby spa and wellness services under the trade name "BabySPA".

Using the innovative BabySPA Swimming System developed in-house, the baby, while supervised, is kept bouyant in warm water with a specially designed neck float. Such a water training programme is designed for babies between 1-24 months old, and has been proven effective in stimulating their physical, mental and sensory pathways growth. The aqueous environment also mimics the natural setting inside a mother's womb, allowing newborns to retain their natural affinity in water.

BabySPA also offers baby massages and haircuts in all our BabySPA centres, which, apart from providing great convenience to parents, further cements our positioning as a one-stop destination for baby care, spa and wellness centre.

 

Core Values

Care: We value each baby and strive to exceed the young parents' expectations.

Integrity: We earn and uphold the trust and confidence of others in us.

Teamwork: We work as a team and with our partners to achieve our mission.

Innovation: We constantly pursue new ideas and creative solutions to improve our services and ourselves.

Professionalism: We take pride in what we do and strive for excellence.

 
 
 

Vision & Mission

Brand Vision: We aim to establish ourselves as the market leader in the industry of baby care and holistic development so as to fulfill the parents' aspirations and dreams for their children.

Brand Mission: Our mission is to provide innovative and effective services through the BabySPA System so as to strengthen and stimulate the physical growth and mental development of young children in our care.

 

QUESTIONS?

HEAD OFFICE

ADDRESS: 24 SIN MING LANE MIDVIEW CITY #07-106 SINGAPORE 573970

PHONE: +65 6659 0292

EMAIL: CUSTOMER@BABYSPA.COM.SG

 

 

FREQUENTLY ASKED QUESTIONS

Q. What services do you provide for babies

A: BabySPA provides exclusive Water-Training, Baby Massage and Baby Haircut services for babies in Singapore aged from 1 to 24 months old.

Q. Do you provide haircut service at home

A: Yes. BabySPA provides Baby First Haircut Home Visit service including Baby First Haircut Certificate in both hard (laminated) and soft (digital) copies. The certificate is a very heartwarming baby memorabilia. For bookings, please call 66590292 at least two days in advance.

Q. What baby products do you sell

A: BabySPA’s most popular baby products are Swimming Diapers, Baby Weighing Scale and Baby Playpen. All products are available at all 7 branches. You may also order online at www.babyspa.com.sg or call 66590292 for cash-on-delivery.

Q: Can I buy the Baby Weighing Scale online

A: Yes, you may order on our website www.babyspa.com.sg/store or at any BabySPA branch. BabySPA is proudly Singapore’s sole Baby Weighing Scale supplier of all of NTUC My First Skool.

Q. What is the minimum age for babies to take part

A: Our services are suitable for babies starting at one month of age until two years old.

Q. Can my young baby join bigger babies in the big pool

A: Babies have to be put in the small pool first to train them in the water environment. Once they are fully adjusted, they may be put in the big pool starting on their 5th or 6th swimming sessions.

Q. Do I need to accompany my baby during the session

A: Babies must be accompanied and supervised by at least one adult at all times during the sessions. This is to help strengthen the bond between baby and parent and to boost their confidence during the sessions.

Q. What is the duration of each session

A: For first timers, the Water-Training session is limited to around 20 minutes to prevent over-fatigue. Subsequently, the session can be a bit longer and longer depending on your baby's endurance.

Q. How will babies benefit from the Water-Training sessions

A:

Physical Development – Your baby’s heart, lungs, and muscles will be exercised in the warm-water Jacuzzi. This strengthens your baby’s immune system to not easily get sick.

IQ Development – Your baby’s mental ability will be sharpened during the training whereby warm-water pressure stimulates the nervous system and the brain.

EQ Development – Emotional intelligence will be enhanced through the interaction with other babies in the pool.

Q. What do I need to prepare for the session

A: Make sure your baby has enough sleep and feed at least 30 minutes before the session. Bring your own towel, extra milk/water and diapers. One disposable swim diaper and neck float will be provided.

Q. Are your staff certified and proficient in handling babies

A: All of our staff are well-trained and most have years of personal experience in training babies.

Q. How many babies are in the pool during the session

A: The small pool is for a single baby, while the big pool is for 3 to 4 babies.

Q. It’s my first time coming to BabySPA. How do I go about it

A: We recommend your baby to try first. If you think our services are good and beneficial to your baby, you may sign up for a package and you will save quite a lot. In addition, you can go to any of our 7 branches once you have signed up a package.

Q. What is the temperature of the water and do you use any chemicals

A: The water temperature is set between 34°C and 37°C which is best suited for babies’ delicate skin. We do not use any chemical whatsoever in our water and it is free from chlorine.

Q. Do you change the water after the session

A: We change the water in the small pool and sanitize the tub/equipment after every session. The big pool has an internal filtration system to keep the water clean.

Q. What is the difference between going to your branch and having my own 5 Layer Pool at home

A: In the branch, everything is taken care of by our staff during the session from preparing the water and equipment as well as training your baby. At home, you have to make sure the 5 Layer Pool is fully inflated and warm water is gradually added to cold water to ensure you set the right temperature for your baby. The process at home can be tedious without experience in training babies in water. Furthermore, your baby will be water-training alone at home.

Q. Can I buy a session for my friend

A: Yes, you may purchase BabySPA Gift Vouchers at the branch and on our website as a gift for your friend.

Q. What if my child cries during the session

A: Babies will cry during the session if they are hungry or sleepy. Please make sure your baby is fed at least 30 minutes before the session and is well-rested so they will have enough energy and enjoy the session. Meanwhile, it is our goal and duty to train your baby’s confidence in the water.

Q. How long will it take for my baby to gain the benefits of the session

A: Benefits to physical and mental development are gained starting from the first session as their body and mind is exercised. Baby’s vision will become more active and their attentiveness will be heightened after 5 continuous sessions.

Q. Is there any promotion available

A: Promotions are posted on our website (www.babyspa.com.sg). You may also call 66590292 for inquiries.

Q. I can't find answers to my questions

A: Email your questions to customer@babyspa.com.sg and we'll do our best to respond as soon as we can. You may also call us at 66590292.